Privacy Policy

Last updated: September 2026

At Quiver Travel, we believe that good travel is built on trust.

We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it and the rights you have in relation to your information.

This Policy applies to the Quiver Travel website, booking processes, communications and services.

1. Who We Are

Quiver Travel is operated by:

Linda M Esterhuyse
Trading as Quiver Travel
Address: 7 Warwick Street, Vredehoek, 8001, South Africa
Email: lindy@quiver.co.za
Telephone: +21 72 758 9651

For purposes of the Protection of Personal Information Act 4 of 2013 (POPIA), Quiver Travel is the responsible party in respect of personal information that we determine the purpose and means of processing.

2. Information We May Collect

Depending on how you interact with us, we may collect:

Contact information

• name and surname;

• email address;

• telephone or WhatsApp number;

• country of residence; and

• preferred method of communication.

Booking information

• tour selected;

• booking dates;

• number of guests;

• accommodation or meeting information where relevant;

• payment and transaction information; and

• booking history.

Information relevant to your experience

Where you voluntarily provide it, we may collect information necessary to provide your experience safely and appropriately, such as:

• dietary requirements;

• food allergies;

• accessibility requirements;

• mobility requirements; or

• other information you choose to provide that is relevant to your booking.

We only request information that is reasonably necessary for the purpose for which it is collected.

3. How We Use Your Information

We may use your information to:

• process and manage bookings;

• communicate with you before, during and after your experience;

• provide the services you have requested;

• arrange services with relevant suppliers;

• respond to enquiries;

• process payments and refunds;

• manage customer service and complaints;

• improve our tours and services;

• comply with legal and regulatory obligations;

• protect the safety and security of our guests and staff; and

• send marketing communications where permitted by law and where required, with your consent.

4. Marketing

We may occasionally send you travel inspiration, new experiences, special offers or other Quiver news.

Where consent is required, we will ask for it.

You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided or contacting us directly.

We will not sell your personal information to third parties.

5. Sharing Your Information

We may share relevant personal information with trusted service providers where necessary to provide your experience.

These may include:

• accommodation providers;

• restaurants;

• wineries;

• attractions;

• transport providers;

• booking platforms;

• payment processors;

• technology and website providers;

• professional advisers; and

• government or regulatory authorities where legally required.

We only share information that is reasonably necessary for the relevant purpose.

6. Payment Information

Where payment is processed through a third-party payment provider, Quiver does not ordinarily receive or store your full payment-card details.

Payment information is processed by the relevant payment provider in accordance with its own privacy and security policies.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• operate the website;

• remember preferences;

• understand website usage;

• improve website performance; and

• measure marketing effectiveness.

Where required, we will obtain consent for non-essential cookies.

You can manage cookies through your browser settings and, where applicable, our website cookie controls.

8. Photographs and Video

We may take photographs or video during our experiences.

We will seek appropriate consent before using an identifiable image of you for marketing or promotional purposes.

You can ask us not to use your image.

9. International Transfers

Some of our technology, booking, email, payment, social media or other service providers may process information outside South Africa.

Where personal information is transferred outside South Africa, Quiver will take reasonable steps to ensure that the transfer is handled in accordance with POPIA and applicable legal requirements.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

No electronic system can be guaranteed to be completely secure. However, we take reasonable steps appropriate to the nature of the information we hold.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for longer where required by law, accounting requirements, dispute resolution, legitimate business requirements or other lawful grounds.

12. Your Rights

Subject to applicable law, you may have the right to:

• ask what personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion where legally permitted;

• object to certain processing;

• withdraw consent where processing is based on consent; and

• complain about the handling of your personal information.

Requests should be sent to:

Privacy / Information Officer: Linda M Esterhuyse
Email: lindy@quiver.co.za
Telephone: +21 72 758 9651

POPIA provides rights and remedies relating to personal information, and the Information Regulator oversees compliance with POPIA and PAIA.

13. PAIA

Quiver Travel recognises the rights provided under the Promotion of Access to Information Act 2 of 2000 (PAIA).

Our PAIA Manual provides information about records held by Quiver and how a person may request access to information where permitted by law.

PAIA Manual: click here

Requests relating to access to records may be directed to:

Information Officer: Linda M Esterhuyse
Email: lindy@quiver.co.za

The Information Regulator provides PAIA guidance and templates for private bodies.

14. Complaints

If you have concerns about the way we process your personal information, please contact us first so that we can investigate and try to resolve the matter.

You may also lodge a complaint with the Information Regulator where appropriate.

Information Regulator:
click here

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this website with the date of the most recent update.

16. Contact Us

Quiver Travel
Linda M Esterhuyse (7009210003087) trading as Quiver Travel
7 Warwick Street, Vredehoek, 8001, South Africa
lindy@quiver.co.za
+27 72 758 9651

Your information is entrusted to us. We intend to treat it that way.