Terms & Conditions

A legal disclaimer

Last updated: September 2026

Quiver Travel is committed to providing accurate, useful and inspiring information to help you plan and enjoy your travels. However, travel involves circumstances that can change, and some information on this website is provided for general guidance only.

This Legal Disclaimer applies to information available on the Quiver Travel website and should be read together with our Terms & Conditions, Privacy Policy, Refund & Cancellation Policy and Accessibility Statement.

1. General information

The information published on this website is intended for general travel and informational purposes. While Quiver Travel takes reasonable care to ensure that information is accurate and up to date, we do not warrant or guarantee that all information will always be complete, current, accurate or error-free.

Destination information, opening hours, prices, availability, travel times, road conditions, weather conditions, conservation requirements, attraction access, accommodation facilities and third-party services may change without notice.

Where information is particularly important to your travel plans, we encourage you to confirm the relevant details with Quiver Travel or the applicable service provider before travelling.

2. Travel itineraries and experiences

Descriptions of tours, itineraries, destinations, activities, photographs and experiences on this website are intended to provide an indication of what travellers may experience.

Actual experiences may differ due to factors including:

weather and seasonal conditions;
road, traffic and transport conditions;
conservation or environmental requirements;
attraction or facility closures;
government regulations or restrictions;
events, festivals or local circumstances;
availability of third-party suppliers;
safety considerations; and
circumstances outside Quiver Travel's reasonable control.

Quiver Travel reserves the right to make reasonable changes to an itinerary where necessary to protect the safety and wellbeing of travellers or to respond to circumstances beyond our reasonable control.

3. Adventure and inherent travel risks

Travel and tourism activities may involve inherent risks, including but not limited to road travel, walking, hiking, swimming, boating, exposure to weather and natural environments, uneven terrain, wildlife encounters, altitude, food and beverage consumption and other recreational or outdoor activities.

Travellers are responsible for taking reasonable care of their own safety and for following instructions provided by Quiver Travel, its guides and relevant service providers.

Where a particular activity involves a material or unusual risk, Quiver Travel will take reasonable steps to draw that risk to the traveller's attention in accordance with applicable law.

Nothing in this disclaimer is intended to exclude or limit any liability, right or remedy that cannot lawfully be excluded or limited under South African law.

4. Health, fitness and medical information

Travellers are responsible for assessing whether they are physically and medically able to participate in a particular experience.

You should inform Quiver Travel in advance of any relevant accessibility requirements, dietary requirements, allergies, medical conditions or physical limitations that may reasonably affect your participation or safety.

Quiver Travel does not provide medical advice. If you have concerns about your ability to participate in an activity, you should obtain appropriate advice from a qualified healthcare professional before travelling.

5. Third-party suppliers

Quiver Travel may work with independent third-party suppliers, including accommodation providers, restaurants, wineries, transport operators, activity providers, attractions, guides and other tourism businesses.

While we aim to work with reputable suppliers, these businesses are independent operators and may have their own terms, conditions, cancellation policies, safety requirements and privacy policies.

Quiver Travel cannot guarantee the availability, quality or continued operation of a third-party service where circumstances are outside our reasonable control.

Where appropriate, the relevant third-party supplier's terms and conditions may also apply to your booking.

6. Prices and availability

Prices and availability displayed on the website are subject to change unless expressly confirmed in writing as part of a booking.

Unless otherwise stated, prices are quoted in South African Rand (ZAR).

Where applicable, VAT and other charges will be disclosed in accordance with South African law.

A price or experience appearing on the website does not constitute a guarantee that the experience will remain available until a booking has been confirmed.

7. External websites and links

This website may contain links to websites operated by third parties.

These links are provided for convenience and information only. Quiver Travel does not control and is not responsible for the content, availability, security, privacy practices or accuracy of third-party websites.

The inclusion of a link does not necessarily constitute an endorsement or recommendation of the linked website, business or service.

You access third-party websites at your own discretion and risk.

8. Photographs and representations

We make reasonable efforts to ensure that photographs and other visual material accurately represent destinations and experiences.

However, photographs may be illustrative and conditions, landscapes, facilities, wildlife, weather, seasonal displays and other aspects of an experience may differ from the images shown on the website.

Wildlife sightings, in particular, can never be guaranteed.

9. User-generated content and recommendations

Where the website contains testimonials, reviews, comments or other user-generated content, these represent the views and experiences of the individual contributors and not necessarily those of Quiver Travel.

Travel recommendations are based on information available to us at the time and are not a guarantee that a particular traveller will have the same experience.

10. Intellectual property

Unless otherwise indicated, the content of this website, including text, branding, logos, photographs, graphics, designs and other original material, belongs to Quiver Travel or is used with permission.

You may not reproduce, modify, distribute, publish or commercially exploit website content without prior written permission, except where permitted by applicable law.

11. No professional advice

Information published on this website does not constitute legal, medical, financial, immigration, visa or other professional advice.

Travellers are responsible for obtaining appropriate professional advice where required.

In particular, visa, passport, immigration, vaccination, health and entry requirements can change. Travellers should verify applicable requirements with the relevant government authority, embassy, consulate or other official source before travelling.

12. Limitation of liability

To the maximum extent permitted by applicable law, Quiver Travel will not be liable for loss, damage, injury, delay, expense or inconvenience arising from reliance on

information published on this website where such loss or damage results from circumstances beyond Quiver Travel's reasonable control.

Nothing in this disclaimer excludes or limits liability where doing so would be unlawful, including any rights or protections afforded to consumers under applicable South African legislation.

In particular, nothing in this disclaimer is intended to exclude or limit any liability that cannot legally be excluded or limited under the Consumer Protection Act 68 of 2008, the Tourism Act 3 of 2014, the Electronic Communications and Transactions Act 25 of 2002, or other applicable legislation.

13. Changes to this disclaimer

Quiver Travel may update this Legal Disclaimer from time to time to reflect changes to our services, website or applicable legal requirements.

The latest version will be published on this website with the applicable update date.

14. Governing law

This Legal Disclaimer is governed by the laws of the Republic of South Africa.

Any dispute concerning this website or the information contained on it will be dealt with in accordance with the applicable laws and dispute-resolution provisions set out in our Terms & Conditions.

15. Contact us

If you have any questions about this disclaimer or information published on our website, please contact us:

Quiver Travel
Linda M Esterhuyse, trading as Quiver Travel
7 Warwick Street
Email: lindy@quiver.co.za
Telephone: +27727589651
Website: Quiver.co.za

Terms & Conditions

1. About Quiver Travel

Quiver Travel is operated by Linda M Esterhuyse (7009210003087), trading as Quiver Travel, with its principal place of business at 7 Warwick Street, Vredehoek, 8001.

Registration / company number: n.a.
VAT number: n.a.
Email: lindy@quiver.co.za
Telephone / WhatsApp: +27 72 758 9651

Where Quiver Travel operates as a registered tourist guide, guiding services are provided in accordance with the applicable South African tourism legislation and tourist guide code of conduct.

South African tourist guiding is a regulated profession under the Tourism Act 3 of 2014.

2. Our Experiences

Quiver currently offers selected experiences including:

Peninsula & Penguins tours
Stellenbosch Connoisseur Wine tours
Cape Town City Gourmet Walking tours
Future tours and journeys, including the Garden Route and other destinations

Each tour's booking page will specify the itinerary, duration, inclusions, exclusions, meeting arrangements, price and any specific requirements.

We may make reasonable changes to an itinerary where necessary because of weather, road conditions, conservation requirements, safety considerations, attraction closures, operational requirements or circumstances outside our reasonable control.

Where a significant change is necessary, we will communicate this to you as soon as reasonably possible and, where appropriate, offer an alternative.

3. Booking and Confirmation

A booking is confirmed only once:

Quiver Travel has accepted the booking; and
the required payment or deposit has been received.

You will receive a booking confirmation containing the relevant details of your experience.

Please check your confirmation carefully and notify us immediately if any information is incorrect.

4. Prices

All prices will be displayed in South African Rand unless otherwise stated.

Prices will clearly indicate whether VAT is included, where applicable.

Where a third-party supplier charges additional fees, entrance fees, meals, tastings, transport or other costs that are not included in the advertised price, these will be disclosed before booking.

Quiver Travel reserves the right to change advertised prices before a booking is confirmed.

Once a booking has been confirmed and paid for, the agreed price will not be increased except where additional services or changes are requested by you.

5. Your Responsibilities

You are responsible for providing accurate information relevant to your booking, including:

your name and contact details;
the number of people travelling;
relevant mobility or accessibility requirements;
relevant dietary requirements or allergies;
any medical or physical limitations that may reasonably affect participation; and
any other information reasonably required to provide the experience safely.

You are responsible for ensuring that you are physically able to participate in the activities included in your chosen experience.

Please follow all reasonable instructions given by your guide and comply with applicable laws, conservation rules, safety requirements and the rules of venues and attractions visited during your tour.

6. Health, Safety and Adventure

Travel involves inherent risks.

Depending on the experience, these may include road travel, walking on uneven surfaces, exposure to sun, heat, cold or wind, wildlife encounters, coastal conditions, swimming or water-related environments, wine and alcohol consumption, and other risks associated with travel and outdoor activities.

We will take reasonable steps to conduct our experiences safely and professionally.

You must inform us before your tour of any condition, limitation or requirement that may materially affect your ability to participate safely.

Certain risks will be specifically brought to your attention where required by law.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under South African law.

The Consumer Protection Act requires certain risk, assumption-of-risk and limitation provisions to be brought clearly to consumers' attention in plain language.

7. Wine and Alcohol

Some Quiver experiences involve wine tastings or other alcoholic beverages.

Alcohol consumption is optional. You are responsible for consuming alcohol responsibly.

You must not participate in any activity or behave in a manner that creates a safety risk to yourself, the guide, other guests, members of the public or property.

Quiver reserves the right to end participation in a tour where a guest's behaviour becomes unsafe, abusive, disruptive or unlawful.

Guests must comply with applicable South African laws concerning alcohol.

8. Transport

Where Quiver provides or arranges transport, transport may be provided directly by Quiver or by an independent, appropriately licensed third-party operator.

Where a third-party transport provider is used, its own operational terms may also apply.

Guests must comply with reasonable vehicle safety requirements, including wearing seatbelts where fitted.

9. Children

Some tours may not be suitable for young children.

Age restrictions, where applicable, will be stated on the relevant tour page or booking confirmation.

Parents or guardians remain responsible for children participating in a Quiver experience.

10. Personal Belongings

You are responsible for your personal belongings during a tour.

Quiver is not responsible for loss, theft or damage to personal property except to the extent that such liability cannot lawfully be excluded.

We recommend that you carry appropriate travel insurance.

11. Photography and Media

We may occasionally take photographs or video during experiences for Quiver's marketing and social media.

We will not use identifiable images of you for promotional purposes without your consent.

If you do not wish to appear in promotional photography, please let your guide know.

12. Third-Party Suppliers

Some experiences include services provided by independent third parties, including wineries, restaurants, attractions, transport providers, accommodation establishments, parks and other tourism businesses.

We carefully select suppliers where reasonably possible, but third-party services remain subject to their own operational requirements and terms.

Where a third party is responsible for a particular service, Quiver will not be responsible for matters outside our reasonable control, subject always to your rights under applicable South African law.

13. Changes and Cancellations by Quiver

We reserve the right to cancel, postpone or materially alter an experience where this is reasonably necessary because of:

severe or unsafe weather;
road closures;
natural events;
government or conservation restrictions;
attraction or supplier closures;
insufficient operational availability;
safety concerns; or
circumstances beyond our reasonable control.

Where Quiver cancels a tour and cannot offer a suitable alternative, you will receive a refund in accordance with our Refund Policy.

14. Cancellation by You

Our cancellation and refund arrangements are set out in the Quiver Travel Refund Policy.

Cancellation charges will be reasonable and will take into account factors including the amount of notice given, non-refundable commitments to third parties and the reasonable possibility of reselling the place.

Nothing in our cancellation policy limits rights you may have under applicable consumer protection legislation.

15. Electronic Bookings

Bookings made electronically are subject to the Electronic Communications and Transactions Act 25 of 2002.

Before completing an online booking, you will have an opportunity to review the transaction and correct errors.

ECTA also requires suppliers conducting electronic transactions to provide specified information, including the supplier's identity, price, terms, delivery/service information, refund policy and privacy information.

16. Consumer Rights

Quiver respects the rights afforded to consumers under South African law, including the Consumer Protection Act 68 of 2008.

Nothing in these Terms & Conditions is intended to waive or unlawfully limit a consumer's statutory rights.

Where any provision of these Terms & Conditions conflicts with a mandatory provision of applicable law, the law will prevail.

17. Complaints

We want to resolve problems quickly and fairly.

If you are unhappy with any aspect of your experience, please contact us as soon as reasonably possible so that we have an opportunity to investigate and resolve the matter.

Complaints should be sent to:

Email: lindy@quiver.co.za

Please include your booking reference, date of travel and details of the issue.

18. Disputes

We will make every reasonable effort to resolve disputes directly and amicably.

Nothing in these Terms & Conditions prevents a consumer from exercising any statutory right or referring a matter to a competent regulatory authority or court.

19. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

20. Changes to These Terms

Quiver Travel may update these Terms & Conditions from time to time.

The version applicable to your booking will be the version in effect when your booking is confirmed, unless applicable law requires otherwise.

21. Contact

Quiver Travel
Linda M Esterhuyse trading as Quiver Travel
7 Warwick Street, Vredehoek, 8001
lindy@quiver.co.za
+27 72 758 9651
Quiver.co.za